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Shipping
Thank you for shopping with us! We’re committed to providing you with high-quality leather and crystal handbags, shipped safely and efficiently to your doorstep. Please read our shipping policy carefully to understand our processes and timelines.
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General Information
Our brand is based in Jeddah, Saudi Arabia, and we proudly ship worldwide.
All orders are subject to product availability. In the event of an item being unavailable, we will notify you promptly.
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Shipping Costs
Shipping costs are calculated at checkout and are based on your location and the size/weight of your order.
Please note that international orders may incur additional customs, duties, or taxes, which are the responsibility of the recipient.
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Processing Time
Orders are processed within 2-3 business days. Please note that processing time may vary during peak periods or sales events.
Once your order is shipped, you will receive a confirmation email with tracking information.
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Delivery Time
Domestic Shipping (Saudi Arabia): Delivery typically takes 2-5 business days after processing.
International Shipping: Delivery time depends on the destination and shipping method selected at checkout, typically ranging from 7-14 business days.
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Shipping Carriers
We partner with reliable carriers to ensure your order arrives safely. Specific carriers may vary depending on your location.
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Address Accuracy
Please ensure that all shipping information is accurate and complete to avoid delays. We are not responsible for delays or losses due to incorrect addresses.
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Tracking Your Order
You will receive a tracking number once your order is dispatched. You can use this to track the progress of your shipment through the carrier’s website.
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Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery or the expected delivery date. We will work with the carrier to resolve the issue promptly.
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Returns and Exchanges
For information about returns and exchanges, please refer to our Return Policy.
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Customer Support
If you have any questions or concerns about your shipment, please contact our customer support team at info@rolinaofficial.com or +966 56 616 7166.
We appreciate your trust in our brand and look forward to delivering your leather and crystal handbags to you with care!
Shipping &
Returns
Returns
YOUR SATISFACTION IS OUR PRIORITY AT SAREN®. IF YOU'RE NOT COMPLETELY HAPPY WITH YOUR PURCHASE, WE OFFER A HASSLE-FREE RETURN AND EXCHANGE POLICY.
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Eligibility for Returns
Items may be returned within 7 days of purchase.If your order arrives damaged or is lost in transit, please contact us within 7 days of purchase
Products must be in their original, unused condition, with all tags, packaging, and accessories intact.
Proof of purchase (receipt or invoice) is required for all returns.
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Non-Returnable Items
Sale or discounted items are final sale and cannot be returned or exchanged.
Custom or personalized products are non-returnable.
Items showing signs of wear, damage, or alterations are not eligible for return.
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Return Process
You will have to book the return on our website. Shipping cost shall be deducted for returns
Once your return is approved, you will be refunded through your original payment method within 7-10 business days.
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Exchanges
Exchanges are allowed within 7 days of purchase for items of equal or greater value.
Sale or discounted items are not eligible for exchange.
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Defective or Damaged Items
If you receive a defective or damaged product, please notify us within 3 days of receipt.
We will assess the issue and provide a replacement or refund if deemed appropriate.
For any questions or further assistance, feel free to contact us at [phone number] or visit us at our Jeddah store. Thank you for choosing Rolina Handbags!