- Eligibility for Returns
- Items may be returned within 7 days of purchase.If your order arrives damaged or is lost in transit, please contact us within 7 days of purchase
- Products must be in their original, unused condition, with all tags, packaging, and accessories intact.
- Proof of purchase (receipt or invoice) is required for all returns.
- Non-Returnable Items
- Sale or discounted items are final sale and cannot be returned or exchanged.
- Custom or personalized products are non-returnable.
- Items showing signs of wear, damage, or alterations are not eligible for return.
- Return Process
- You will have to book the return on our website. Shipping cost shall be deducted for returns
- Once your return is approved, you will be refunded through your original payment method within 7-10 business days.
- Exchanges
- Exchanges are allowed within 7 days of purchase for items of equal or greater value.
- Sale or discounted items are not eligible for exchange.
- Defective or Damaged Items
- If you receive a defective or damaged product, please notify us within 3 days of receipt.
- We will assess the issue and provide a replacement or refund if deemed appropriate.
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For any questions or further assistance, feel free to contact us at +966 56 616 7166 or visit us at our Jeddah store. Thank you for choosing Rolina Handbags!