Shipping Policy

Thank you for shopping with us! We’re committed to providing you with high-quality leather and crystal handbags, shipped safely and efficiently to your doorstep. Please read our shipping policy carefully to understand our processes and timelines.

1. General Information

   • Our brand is based in Jeddah, Saudi Arabia, and we proudly ship worldwide.
   • All orders are subject to product availability. In the event of an item being unavailable, we will notify you promptly.

2. Shipping Costs

   • Shipping costs are calculated at checkout and are based on your location and the size/weight of your order.
   • Please note that international orders may incur additional customs, duties, or taxes, which are the responsibility of the recipient.

3. Processing Time

   • Orders are processed within 2-3 business days. Please note that processing time may vary during peak periods or sales events.
   • Once your order is shipped, you will receive a confirmation email with tracking information.

4. Delivery Time

   • Domestic Shipping (Saudi Arabia): Delivery typically takes 2-5 business days after processing.
   • International Shipping: Delivery time depends on the destination and shipping method selected at checkout, typically ranging from 7-14 business days.

5. Shipping Carriers

   • We partner with reliable carriers to ensure your order arrives safely. Specific carriers may vary depending on your location.

6. Address Accuracy

   • Please ensure that all shipping information is accurate and complete to avoid delays. We are not responsible for delays or losses due to incorrect addresses.

7. Tracking Your Order

   • You will receive a tracking number once your order is dispatched. You can use this to track the progress of your shipment through the carrier’s website.

8. Damaged or Lost Shipments

   • If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery or the expected delivery date. We will work with the carrier to resolve the issue promptly.

9. Returns and Exchanges

   • For information about returns and exchanges, please refer to our Return Policy.

10. Customer Support

    • If you have any questions or concerns about your shipment, please contact our customer support team at info@rolinaofficial.com or +966 56 616 7166.

    
    We appreciate your trust in our brand and look forward to delivering your leather and crystal handbags to you with care!